You can make chatting a lot quicker by using a set of LiveChat keyboard shortcuts.
Using these shortcuts, you will be able to quickly jump between chats, open different parts of the application and generally make your job much easier.
The list is available in your profile settings located at the bottom-left corner of the app.
‘Pick the first visitor from queue’ shortcut works regardless of the concurrent chat limit defined in agent’s settings. Even if the agent is handling as many chats as set up in their settings, after hitting ctrl + alt + J or Ctrl + ⌥ + J the extra chat picked up from the queue will be routed to them.
‘Pick the first visitor from queue’ shortcut works regardless of the concurrent chat limit defined in agent’s settings. Even if the agent is handling as many chats as set up in their settings, after hitting ctrl + alt + J or Ctrl + ⌥ + J the extra chat picked up from the queue will be routed to them.
Here’s a list of LiveChat shortcuts for Windows:
And here’s a list of shortcuts for Mac:
Learn more about using shortcuts from an article on our blog.