Data Analyst, LiveChat
So, you’re getting ready for a customer service interview. If you’re nervous, that’s normal! By preparing for your interview, you’re giving yourself the best chance of landing the role. Your cover letter and resume already got you through the door, so you must... read more
8 min read | May 05 |
What makes a good agent? Is it their previous experience, their references, the way they carry their conversations or certain customer service skills? What customer... read more
![10 Types of Customers and How to Handle Them [Best Practices]](https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.labs.livechatinc.com/app/uploads/2023/06/types-of-customers-scaled.jpg)
11 min read | Jun 06 |
When working in customer service, you will be dealing with many different situations and with various types of customers who want to resolve their problems. You have to... read more
14 min read | Mar 14 |
In today's crazy competitive business world, customer segmentation is essential for marketing success. By breaking customers into smaller groups based on their unique... read more
14 min read | Mar 14 | Jacob Firuta and Jacquelyn Dunham
In today's crazy competitive business world, customer segmentation is essential for... read more
8 min read | Nov 25 | Jacob Firuta and Kuba Rogalski
Good customer service leads to good business results. There’s no denying that. And to... read more
7 min read | Mar 15 | Jacob Firuta
When trying to come up with ways to increase customer engagement, we decided to look to... read more
14 min read | Mar 14 |
In today's crazy competitive business world, customer segmentation is essential for marketing success. By breaking customers into smaller groups based on their unique... read more
8 min read | Nov 25 |
Good customer service leads to good business results. There’s no denying that. And to deliver good customer service, you need a team of dedicated agents with a very... read more
7 min read | Mar 15 |
When trying to come up with ways to increase customer engagement, we decided to look to our Google Analytics data that we’ve been collecting for a while now. We’re all... read more
