Visitor Log

Visitor Log helps you understand who is coming on to chat, what they're doing on your site, and lets you store notes for future reference.

The days of anonymous chats are gone

Whether you want to understand how many LiveChat Greetings your visitors have been shown, how many times they've chatted with you in the past or the number of times they've been on your site, Visitor Log is the perfect app for you. Giving you all this data and more.

With real-time visitor detail enrichment, the app allows you to rename a visitor inside the LiveChat platform so you can get full context on chatters each time they visit your site.

Say goodbye to anonymous chatters and hello to personalised experiences with Visitor Log.

Key Features

Visitor analytics

Understand your visitors and how they behave on your website at a glance with in-depth analytics.

See previous notes during chats

Read past notes left by your team during chats and have all the context you need to deliver a great conversation.

Chat on a first-name basis

Visitor Log allows you to assign a name and email to your visitors so you can greet them with a personalised experience on their return.

Simple one-click installation

This app is embedded directly into your LiveChat account. So no downloads or extra installations required.

Insta-Ban

Need to ban a troublesome visitor? With one click, Visitor Log lets you ban visitors that you'd rather not engage with on chat.

Benefits

For your customers

Deliver a VIP experience with personalised interactions
Skip repetitive questions by having previous notes and details to hand

For you

Deliver a great customer experience via LiveChat
Have useful information on hand
Instantly identify visitors
Make informed business decisions based on analytics

What's new

Changes:

Migrates to using the /v2/token endpoint instead of /token

Tutorial & Support

How to use this app

Follow the app tutorial with setup instructions how to use and properly configure this app with your LiveChat account. To get help and support contact The Chat Shop. You can also suggest improvements or request new features in the upcoming versions of Visitor Log.

The developer The Chat Shop indicated that the app’s privacy practices may include handling of user data. You can learn more in the app’s Privacy Policy.