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Team management

Help your team get more efficient with LiveChat.

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Team management in LiveChat

LiveChat university

Make your support team run like clockwork

Agent accounts

All hands on board

Create as many agent accounts as you need.

Customizable profiles

Change the name, job title, photo, and many more.

Learn how to customize

Agent reports

Check how each one of your agents performs.

See agent reports

Groups

Work in teams

Divide your agents into groups to separate different kinds of customer service activities like sales and support.

Route chats to specific departments

Thanks to URL rules you can set chats to be automatically assigned to a particular group when starting on a specific page.

Chat routing

Set agent priority in a group

You can set secondary priority for agents who play a backup role, so they only get chats when no agents with primary priority are available.

Agent priority feature

Filter reports

Compare metrics between groups to see what the strengths and weaknesses of your teams are.

Reports filtering
Chat routing

Chat supervision

Help your teammates

Use supervision to oversee your agents’ work and help them when they need you.

Leave private comments in a chat

Give advice to other agents while they’re talking to customers.

Try out LiveChat with your entire team

Free 14-day trial AI-driven features No credit card required

Agent roles

Decide who’s in charge

Define roles and privileges for people on your team.

Owner

There’s only one owner. This person is in charge of your account and has access to all features.

Administrator

Admins have access to most features, like the reports, so they can make sure your team is efficient.

Agent

Agents focus on handling chats. They have limited access to the settings and the reports.

Chart of agent roles in LiveChat

Chat limit

Set a chat limit

You can set the maximum number of chats an agent can have at the same time. This way, you can make sure that new agents don’t get overwhelmed with too many chats.

Work scheduler

Schedule shifts with ease

Control when your agents accept chats with the work scheduler.

Work scheduler

Automatic status change

With the work scheduler on, the status of your agents changes when they start and end their shifts.

Easy shift planning

The work scheduler allows you to set shifts for weekdays, weekends, or each day separately. You can also configure night shifts.

Discover more features

Chat tools

Get all the tools you need to provide excellent customer support

Learn more
Agent Availability

Let customers reply according to their own schedule with asynchronous communication.

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LiveChat APIs

Use our APIs to automate your work and create custom integrations

Learn more
Messaging channels

Reach your customers wherever they are

Learn more
Customization

Change the look of your chat widget so it matches your website’s design.

Learn more
Engaging customers

Discover how LiveChat helps you get more chats

Learn more
Reports & analytics

Get an overview and in-depth data about your chat and agent activity

Learn more
Sales & ecommerce

Sell, generate leads, and improve sales workflow using LiveChat

Learn more
Security

Focus on growing your business. We will make sure your data is safe

Learn more
Image showing LiveChat's customer
We are providing customer support for our customers 24/7 through LiveChat and it works great!

Oguz Hasanusta, IT Project Manager at Otel.com

37,000+ customers can't be wrong

Companies that use LiveChat Companies that use LiveChat Companies that use LiveChat

Start using LiveChat now!

Free 14-day trial AI-driven features No credit card required

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