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Support
Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.
How to Provide Proactive Customer Support with Live Chat Scripts
Pre-written chat scripts enable you to deliver warm and effective replies quickly. They save time and cut costs, all while providing proactive customer service. In this article, you will learn chat scripts for various scenarios you may encounter when interacting with... read more
How to Exceed Customer Expectations
When customers interact with a company, they have preconceived notions about how that interaction will unfold, influenced by previous experiences, word of mouth, and marketing promises. These expectations are customers' standards and assumptions about the service they will... read more
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
Is Customer Orientation the Key to Business Success?
Do you believe that having a great product is the key to financial success? Think again. The true secret to long-term business success lies not just in what you sell but in how you make your customers feel. This is where customer orientation comes into play—it can transform... read more
Customer Success Metrics: The Key to Growth in Every Industry
Running a business is a complicated affair. You have to juggle so many different responsibilities, from labor and logistics to market research and product development. However, despite the many ways entrepreneurs must split their attention, the recipe for success boils down... read more
Customer Communication Management: Tips and Tools for 2024
Effective communication with customers isn't just a bonus—it's essential. Customer communication involves every interaction your business has with clients, from support tickets to promotional emails. The way your company communicates with your customers has become more crucial... read more
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Everything You Need to Know about Using Customer Engagement Platforms
Today, companies have access to more advanced enterprise technology than ever. Even so, the basic tenets for success remain simple enough. To prosper in the long term, your business needs an effective strategy that attracts new customers and retains your existing ones. The... read more
Customer Service Department: Team Structure and Responsibilities
Every business wants to provide great customer service, but not all customers have a great experience. A well-structured customer service department is crucial for business success as it ensures customers receive quick and helpful responses. A clear structure helps customer... read more
13 Common Customer Service Problems and How to Solve Them
Resolving customer issues swiftly can have massive results for your business. Higher customer satisfaction, retention, loyalty, and improved bottom line are just some of them. This is how powerful good customer service is. On the flip side, consider the fallout from poor... read more
Great Customer Service Quotes and What You Can Learn From Them
Short quotes can be super powerful. They can capture big ideas in just a few words. Whether it's something touching, thoughtful, or just a reminder about something important, quotes are like little nuggets of wisdom. In this article, we're exploring inspirational customer service... read more
Collect Customer Feedback with These Strategies: Enhancing Business Insights
Collecting customer feedback gives you a real-time view of the satisfaction and preferences of your customers. Through feedback, you can adjust to market demands, identify areas that excel, and uncover problems that otherwise might not have been visible. Understanding why... read more
What is Customer Engagement? Definition and Strategies for 2024
Customer engagement has emerged as an ideal factor for companies that foster enduring relationships with their clients. While the traditional focus leaned towards delivering quality products or services, modern analytics underscore the significance of sustained engagement in... read more
How to Deal with Rude Customer: Effective Strategies for Professional Calmness
Working in customer service can be a difficult task, especially when having to deal with rude customers. Customer service representatives need to handle such situations with professionalism and composure. A crucial strategy is to demonstrate empathy and actively listen to the... read more
Customer Service Metrics That Matter: Key Live Chat Metrics You Need to Track
We often get caught up in the nitty-gritty of customer service metrics – how fast we answered a call, our average resolution time, or the ever-popular net promoter score (NPS). While these metrics are essential, they can sometimes paint an incomplete picture of exceptional... read more
The 4 Social Styles to Communicate with Confidence
Social styles encompass an array of communication preferences and behavioral tendencies that shape how individuals engage and interact in virtual spaces. From assertiveness to adaptability, these styles influence everything from the tone of written communication to the level of... read more